Privacy Policy

Effective Date: February 27th, 2025

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At Jane Ericksen Voice Studio, we are committed to protecting your privacy. This privacy policy outlines how we collect, use, and share your personal information.

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1. Information We Collect:

We collect the following types of personal information from users when they interact with our website, make purchases, or otherwise engage with our services:

• Contact Information: Name, email address, and phone number.

• Payment Information: Credit or debit card details, payment service provider information, and transaction history.

• Billing and Shipping Information: Billing address, shipping address, and related details for order fulfillment.

• Account Information (if applicable): Username, password, and other credentials associated with account creation.

• Device and Usage Information: IP address, browser type, device type, operating system, and information about how users interact with our website (e.g., pages visited, links clicked).

• Communication Information: Records of customer support inquiries, feedback, and other correspondence.

• Marketing Preferences: Information about users’ subscription preferences for newsletters and promotional communications.

 

This information is provided voluntarily by users when signing up for our newsletters and marketing communications, making a purchase, or registering for an event/class/etc.

Information Collected by Wix
Our website is built using the Wix platform. In addition to the information we directly collect, Wix may collect certain data automatically or as part of their services. This may include:

• Technical Information: IP addresses, geolocation data, and other technical data related to the use of the website.

• Cookies and Tracking Technologies: Data collected through cookies, pixels, and similar technologies to enable site functionality, analytics, and personalization.

• Wix Account Information: If users interact with features like comments or logins that require a Wix account, Wix may collect account-related information.

For details about Wix’s data collection and processing practices, please refer to the Wix Privacy Policy.

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2. How We Use Your Information

We use the information collected for the following purposes:

• To Process Transactions: Fulfill orders, manage payments, and deliver products purchased through our store.

• To Manage Bookings and Registrations: Process sign-ups for classes, workshops, and ticketed events, including sending confirmation details and updates.

• To Provide Customer Support: Address inquiries, resolve issues, and provide assistance related to purchases, classes, or events.

• To Send Communications:

  • Inform users about upcoming events, classes, or workshops they’ve expressed interest in or registered for.

  • Send newsletters and marketing emails with updates, offers, and promotional content.

• To Improve Our Services: Analyze user preferences and interactions with our website to enhance the overall user experience and optimize offerings.

• To Ensure Security: Protect against fraudulent transactions and maintain the security of our website and services.

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Opt-Out:

Users can opt out of marketing and promotional communications at any time by clicking the "unsubscribe" link included in all such emails. However, we may still send non-promotional emails related to orders, class registrations, or event tickets.

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3. Information Sharing

 

We share the information we collect with trusted third parties to provide our services effectively. This includes:

• Website Hosting Platform (Wix):
  Our website is hosted on the Wix platform, which stores and processes data on our behalf. This includes name, email address, payment information, billing, and shipping addresses. For more information about Wix’s data privacy practices, please refer to their Privacy Policy.

• Payment Processors:
  We share payment information with secure payment processing providers to complete transactions for purchases, class registrations, and event tickets. These providers handle your payment details in accordance with their privacy policies.

• Shipping and Fulfillment Services:
  For physical products purchased through our shop, we share necessary shipping information (e.g., name, address, and contact details) with third-party delivery or fulfillment services.

• Event or Class Partners (if applicable):
  For events or classes hosted in collaboration with third parties, we may share relevant registration information with the event organizers or instructors, but only as necessary to facilitate the event or class.

• Legal and Compliance Requirements:
  We may share information if required by law, legal proceedings, or to protect the rights, property, or safety of our business, customers, or others.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

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4. Data Retention

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We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including processing transactions, managing class or event registrations, and complying with legal or regulatory requirements. Specifically:

• Order and Transaction Information: Retained indefinitely in our Wix Customer Relationship Management (CRM) system unless deletion is requested, to assist with order history, returns, and financial reporting.

• Class and Event Registration Data: Retained for as long as necessary to manage the event or class, comply with record-keeping requirements, or address disputes.

• Marketing and Newsletter Subscriptions: Retained until you opt out of receiving communications by clicking "unsubscribe" or contacting us directly.

• Account Information (if applicable): Retained as long as your account remains active. If you delete your account, we will remove your data, except as required for legal or compliance purposes.

• Legal and Regulatory Data: Certain information may be retained for compliance with tax laws, fraud prevention, or other legal obligations, even after other data is deleted.

You may request deletion of your personal data at any time by contacting us. Please note that some data may be retained to comply with legal requirements or for legitimate business purposes.

 

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5. Security

 

The security of your information is important to us. We rely on WIX’s security infrastructure, which includes industry-standard encryption and access control, to protect the data you provide.

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6. Your Rights

 

You have the following rights regarding your personal information:

• Opt Out of Communications: You can unsubscribe from our newsletters and marketing emails at any time by clicking the "unsubscribe" link included in the emails.

• Access Your Data: You may request a copy of the personal information we hold about you, including data related to your orders, class registrations, or event participation.

• Request Deletion: You can request the deletion of your personal information by contacting us at jericksenvoicestudio@gmail.com. Please note that certain information may be retained to comply with legal or regulatory obligations, resolve disputes, or enforce our agreements.

• Update or Correct Your Data: If any of your personal information is inaccurate or outdated, you can request that we update or correct it.

• Object to Data Processing (if applicable): If you have concerns about how your data is being used, such as for marketing or analytics purposes, you may object to specific processing activities.

• Data Portability (if applicable): If required by law, you may request that we provide your data in a portable format.

To exercise any of these rights, please contact us at jericksenvoicestudio@gmail.com. We will respond to your request within the timeframe required by applicable laws.

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7. Changes to This Privacy Policy

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We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have any questions or concerns about this policy, please contact us at jericksenvoicestudio@gmail.com